Important Information
Policies
To help make your stay at Kibo Palace Hotel in Arusha as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear hotel policies offering predictable, organized, and comfortable stays for all guests.
Check-In and Check-Out
Check-in begins in the afternoon, and check-out is scheduled for late morning. These timeframes help the property prepare rooms efficiently and maintain smooth daily operations.
Identification & Minimum Age
A valid ID is required at check-in. The hotel follows standard age requirements for registered guests and primary room holders.
Payments & Deposits
Payment methods depend on the selected room rate. Some stays require a deposit or temporary card hold to secure incidentals or extras during the visit.
Cancellations
Cancellation conditions vary across room types. Flexible rates generally allow free cancellation before the deadline, while discounted rates may be strictly non-refundable.
Smoking Policy
The hotel maintains designated non-smoking areas. Rooms designated as non-smoking must be respected to ensure a comfortable environment for all guests.
Pet Policy
Pets are typically not permitted, although service animals may be accepted with proper documentation.